Millennials, Gen Xers, and Baby Boomers spoke out about their online and mobile banking experiences. Here’s what we heard. 40% of Americans have not stepped foot through the doors of a bank in the last six months. Instead, online banking is has gained serious momentum as the preferred method of banking. To learn more about…
Expectations have been raised. Thanks to Amazon, Uber, and Google, your consumers expect a better onboarding experience online. They expect it to be simple, fast, and secure. They have options and will simply switch to alternative service if you make the process too onerous. Given the shift in global demographics, your primary customer groups are…
Exploring your options for online identity verification. If you’ve seen Catfish: The TV Show, you know that people are not always whom they claim to be. Catfishing refers to a scam where someone, the ‘catfish,’ creates a fictitious online identity often using someone else’s pictures and false biographical information to pretend to be someone other…
At its face, online identity verification seems pretty straight forward. Ask the user to capture a picture of their government-issued ID (passport or driver’s license), take a selfie to make sure he/she is the same person depicted on the ID, and get a verification decision — thumbs up or down. Each vendor has their own…
Understanding the Mutual Pains of Players and Operators at Account Setup & Digital Identity Verification Consider these stats from our recent research with online players and leading EU-based gambling operators. 25% of online gambling customers have abandoned the account opening process because the process was too long or too complicated. 40% of respondents say opening…
While more and more businesses are selling their products and services over the Internet, they are increasingly being required to definitively assess whether their online customers are who they say they are. This is especially an issue in processes where money, property or delicate information is exchanged, such as banking and financial services. But, this…
As we reflect on the closing of 2017 and all it brought us, including the dramatic rise of cryptocurrency, we look ahead to the trends 2018 will bring. The reliable trait of the identity verification space is that it is ever evolving. Technology continues to be infused through daily life and with it, new security…
If you’re shopping for an identity verification solution, comparing solutions is tough. Most of us are making the same claims, using the same vocabulary, and hoping you can tell the difference. There’s a fair amount of high level content about the features and benefits, but how can you truly separate the contenders from the pretenders?…
After a frantic week in Las Vegas for Money20/20, I can finally take a moment to reflect on some of the big themes and takeaways from the show. Here were the big ideas: 1. Identity is Front & Center Because of the Equifax breach, there’s renewed interest in accurately establishing the true identity of online…
2017 has been the year of initial coin offerings (ICOs) — an innovative new form of financing that involves issuing a new digital token to early investors of a (usually) blockchain-based project in exchange for bitcoin or ether. Since the start of the year, ICOs have raised over $2 billion in funding. This surpassed the…