The Challenge
In its early stages, Global66 had its hands full with a completely manual process for onboarding new customers and knew there had to be a better way.
“At the time, customers uploaded their basic data and we had to request their ID manually through an email in order to approve them,” said Tomas Bercovich, Global66 CEO. “At the scale we are operating it is impossible to do KYC without using technology that automates these types of processes.”
How Jumio Helps
After researching and vetting multiple vendors, Global66 chose Jumio as its identity verification provider in 2020.
“With Jumio, we can run a set of KYC checks as part of our customer onboarding process that scales along with our needs,” Bercovich said.
Jumio offers the most mature verification solution for the LATAM market, accepting and reliably verifying multiple types of government-issued IDs including passports, driver’s licenses and ID cards. In total, Jumio supports more than 5,000 ID subtypes from around the globe.
“These types of solutions are not yet broadly adopted in LATAM — there are typically global solutions that have poor coverage in LATAM and also local solutions that have a very narrow reach,” Bercovich said. “Jumio has a nice balance: It is a global solution meaning ‘one implementation to rule them all’ and also has great coverage across LATAM countries where they operate.”
Jumio Identity Verification solutions leverage the power of biometrics, AI and the latest technologies to quickly and automatically verify the digital identities of new Global66 users.
During the onboarding process, new customers take a picture of their government-issued ID and a corroborating selfie. Jumio determines if the ID document is authentic and that the person pictured in the selfie matches the picture on the ID, providing an accurate verification decision in a matter of seconds and ensuring a user-friendly experience.
Since integrating Jumio into its workflow, manual onboarding has dramatically reduced from 100% before Jumio to less than 50% today. Overall, Global66 has experienced a more efficient and safe onboarding process for new customers.
