Austrian Post (Österreichische Post AG) is an internationally active postal, logistics and service group central to Austria’s economy. The company stands for the very highest quality and offers a comprehensive product and service portfolio to optimally support customer needs. Austrian Post bundles its operations into three divisions: Letters & Direct Mail, Parcel & Logistics and Branch & Bank. Internationally, Austrian Post operates with subsidiaries in a total of 13 countries.
The Challenge
Austrian Post aims to make online services as accessible as possible. Through its website and Post App, customers and businesses can quickly and easily reroute packages, move delivery windows and request other postal services.
KYC and fraud prevention have always been important to Austrian Post. Previously, onboarding was handled in two ways. New customers either visited a branch to present their identity documents in person, or completed a more time-consuming video identification process. Due to higher abandonment rates, a faster and more efficient KYC solution was sought.
After thoroughly reviewing solution providers, Austrian Post chose Jumio.
